SPOOKY Membership Terms

Innate Health Atlanta
Effective Date: October 30, 2026Welcome to the Innate Health Atlanta Founder's Membership!Our membership is designed to make consistent, personalized wellness care accessible while providing exceptional value to our patients.Please review these terms carefully before enrolling.1. Membership BenefitsEach monthly membership billing period includes:Two (2) Chiropractic AdjustmentsTwo (2) StemWave TreatmentsThe combined standard retail value of these services is $570 per month.All services are subject to clinical appropriateness, provider recommendations, and appointment availability. Enrollment does not guarantee that every treatment is appropriate for every patient.2. Membership PricingThe Founder's Membership is offered at a preferred rate of $249 per month.Limited-Time Halloween Promotion — SPOOKYEligible patients who enroll using promotional code SPOOKY receive:Month 1: $149Month 2: $149Month 3 and thereafter: $249 per monthThe SPOOKY promotion is available for eligible enrollments through November 8, 2026, subject to the expiration time displayed at checkout.The promotional discount applies only to the first two monthly billing periods.Founder's Rate GuaranteeYour $249 monthly Founder's Rate remains locked in for as long as your membership stays continuously active and in good standing, subject to applicable law.If you cancel your membership and later choose to re-enroll, the Founder's Rate may no longer be available.3. Minimum Membership CommitmentEnrollment requires a minimum commitment of three (3) consecutive monthly billing periods.For patients enrolling with the SPOOKY promotion, the total minimum payment obligation is $547, consisting of two $149 payments followed by one $249 payment.These payments are collected monthly, not all at once.Following the initial three-month commitment, membership automatically continues on a month-to-month basis at $249 per month until canceled in accordance with these terms.4. Recurring Payments and Billing AuthorizationBy enrolling, you authorize Innate Health Atlanta to charge your selected payment method through Stripe for recurring monthly membership payments.Your first payment is processed at enrollment. Subsequent payments are scheduled monthly based on your subscription billing date.For eligible SPOOKY enrollments, you authorize the following billing schedule:First payment: $149 at enrollmentSecond payment: $149 approximately one month laterThird payment: $249 approximately two months after enrollmentSubsequent payments: $249 monthly until cancellationYou agree to maintain a valid payment method and promptly update any expired or declined payment information.A failed payment does not automatically cancel the membership or eliminate payment obligations already incurred.5. Unused Services and RolloverWe understand that schedules can change. To provide flexibility, unused membership services may roll over for one additional monthly billing period.The following rules apply:Unused chiropractic adjustments and StemWave treatments carry forward into the immediately following billing period.Rolled-over services expire at the end of that following billing period if not used.Services are redeemed from the oldest available balance first.Rollover benefits are available only while the membership remains active and in good standing.Unused services have no cash value and cannot be exchanged for refunds or transferred to another person.Unused services remaining when membership ends are handled according to the cancellation and refund provisions below.For example, if you use only one of your two included StemWave treatments during your first month, the remaining treatment may be used during your second month. If it is not used by the end of that second billing period, it expires.6. Scheduling and Appointment PoliciesAll membership services must be scheduled in advance and are subject to provider availability.Services are provided only when clinically appropriate and recommended or approved by the treating provider.Members are encouraged to schedule appointments early in each billing period to maximize their benefits.Existing practice policies regarding appointment cancellations, late arrivals, and missed appointments apply.7. Cancellation PolicyThe Founder's Membership requires an initial three-month commitment.After the initial commitment, you may cancel at any time by sending a written request to:[email protected]To avoid the next scheduled charge, please submit your cancellation request at least 48 hours before your upcoming billing date.Requests received after this deadline may result in the next scheduled payment being processed, with cancellation taking effect after that billing period.IHA will acknowledge receipt of your cancellation request and provide written confirmation of the effective cancellation date.Membership benefits remain available through the end of the final paid billing period, subject to these terms and clinical appropriateness.Any unused benefits expire when membership ends and are not redeemable for cash, except where otherwise required by law or the refund and medical-exception provisions below.Nothing in this section limits cancellation rights provided by applicable law.8. Refunds and Medical ExceptionsMembership payments are generally nonrefundable once the applicable billing period has begun, except as required by law or as otherwise provided below.We recognize that circumstances may arise that make continued participation inappropriate or impractical.Medical ExceptionsIf a treating provider determines that membership services are no longer clinically appropriate, IHA will review the circumstances and may approve an early termination of the minimum commitment without charging for future billing periods.If a member cannot receive the services for which they have already paid, IHA will evaluate an appropriate remedy, which may include a refund, credit, or another mutually agreed resolution, consistent with applicable law.Other Exceptional CircumstancesRequests involving serious illness, significant changes in personal circumstances, or other extraordinary situations may be submitted in writing for individual review.IHA will consider these requests fairly and communicate its decision in writing.Approved early termination ends future billing obligations as specified in the written approval. Previously processed payments are not automatically refunded.Nothing in these terms limits any refund, cancellation, or consumer-protection rights required by law.9. Membership Eligibility and TransferabilityMembership benefits are available exclusively to the enrolled patient.Memberships and included services cannot be transferred, shared, sold, or exchanged for cash.The Founder's Membership is not health insurance and does not replace medical insurance or other healthcare coverage.10. Membership ChangesInnate Health Atlanta may update scheduling procedures, administrative policies, or other operational aspects of the membership with appropriate notice and subject to applicable law.Your guaranteed $249 Founder's Rate will not increase while your membership remains continuously active and in good standing.Any material change to membership benefits or other essential terms will be communicated in advance and handled in accordance with applicable law.11. Contact InformationFor questions regarding your membership, billing, scheduling, or cancellation, please contact:
Innate Health Atlanta
2400 Herodian Way SE #220
Smyrna, GA 30080
404.654.3285
[email protected]12. Membership Acknowledgment
By completing enrollment and affirmatively accepting these terms, you acknowledge and agree that:You understand the services included in the Founder's Membership.You authorize recurring monthly payments using your selected payment method.You understand the three-month minimum commitment.You understand that the SPOOKY promotional discount applies only to the first two billing periods.You understand that your monthly rate becomes $249 beginning with the third payment.You understand the one-month rollover policy and expiration of unused services.You understand that membership continues automatically after the initial commitment until canceled.You understand the email cancellation procedure and 48-hour notice requirement, subject to applicable law.You have reviewed and agree to these Membership Terms & Conditions.Function Better. Feel Better. Live Better.